About
Highly proactive and results-oriented Human Resources professional with a proven ability to develop and implement HR strategies that align with business objectives, foster positive corporate culture, and enhance employee experience. Expertise in driving talent management, employee engagement, and HR policy compliance, with a strong track record of leveraging workflow software to optimize HR operations and achieve measurable improvements in productivity and retention.
Work
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Full-time
Summary
Managed comprehensive HR operations, including recruitment, employee relations, policy development, and performance management, contributing to a positive and productive work environment.
Highlights
Led end-to-end recruitment and onboarding processes, including organizing virtual interviews, to efficiently integrate new hires.
Managed employee relations, effectively addressing concerns and fostering a positive and inclusive work environment.
Developed and reviewed HR policies to ensure full compliance with labor laws and industry regulations, mitigating organizational risk.
Implemented impactful employee engagement practices, such as recognition programs, periodic hangouts, and celebrations, enhancing morale and team cohesion.
Identified critical skill gaps and recommended targeted training and development programs, promoting continuous employee growth and skill enhancement.
Collaborated with team leads to redesign and implement a robust performance appraisal process, driving fair and effective talent evaluation for each team member.
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Summary
Oversaw recruitment, onboarding, and HR initiatives, focusing on improving productivity, employee engagement, and talent development.
Highlights
Managed full-cycle recruitment and onboarding processes, ensuring a seamless transition and positive experience for new hires.
Supervised the successful implementation of work productivity and project management software, significantly enhancing overall staff efficiency.
Conducted comprehensive learning and development needs assessments with team leads, creating and delivering tailored training plans that met specific timelines and achieved measurable outcomes.
Partnered with team leads to refine and implement performance appraisal processes, improving feedback mechanisms and goal alignment across the organization.
Achieved a 15% reduction in employee turnover within 4 months by establishing and promoting effective reward and recognition practices, significantly boosting employee engagement.
Initiated and proposed the integration of background check agencies to enhance employee verification and mitigate organizational risk.
Streamlined diverse administrative operations, including procurement of office supplies, facility management, and client hospitality, ensuring smooth operational flow.
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Full-time
Summary
Provided professional customer service, analyzed trends, and leveraged CRM/CMS software to enhance service delivery and customer satisfaction.
Highlights
Resolved complex customer complaints and inquiries with high professionalism, consistently achieving high customer satisfaction scores.
Analyzed customer service trends and complaint data to identify areas for improvement, collaborating with the team to enhance service delivery.
Leveraged various CRM and CMS software to deliver professional service, addressing inquiries with patience and a positive demeanor to create exceptional first impressions.
Communicated effectively with customers across multiple channels (phone, email, in-person), providing accurate information and efficient routing to relevant departments.
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Full-time
Summary
Developed and executed strategies to expand the client network and drive sales through effective lead generation and retention.
Highlights
Developed and executed diverse lead generation and retention strategies, significantly expanding the client network and contributing to sales growth.
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Full-time
Summary
Managed key administrative and HR support functions, ensuring efficient operations and positive staff and client interactions.
Highlights
Provided comprehensive administrative support, including resolving customer inquiries and organizing staff training sessions, ensuring professional communication across all channels.
Managed critical administrative tasks, including interview scheduling, basic payroll processing, record keeping, and event coordination, supporting efficient operations.
Authored reports, managed staff welfare initiatives, and oversaw procurement of office supplies to maintain operational efficiency.
Certificates
Skills
HR Management & Strategy
Human Resource Administration, HR Strategy Development, HR Policy & Compliance, Employee Relations, Performance Management, Payroll & Benefit Administration, Talent Management, Employee Engagement, Career Counseling & Management.
Talent Acquisition & Development
Recruitment & Onboarding, Skill Gap Analysis, Training & Development Programs, Succession Planning.
Project & Process Management
Workflow Optimization, Process Improvement, Project Implementation, Data Analysis.
Software & Tools
CRM (CXM, 3CX, Freshdesk, Connex One), Project Management Software (ClickUp, StartInfinity, Zoho), Communication Tools (Zoom, MS Teams, Telegram, WhatsApp, Cliq, Slack), Collaboration Tools (Google Suite, Microsoft Office), HRIS (Bamboohr).
Customer Service & Communication
Customer Relationship Management, Complaint Resolution, Client Hospitality, Professional Communication (Verbal & Written), Report Writing.
Administrative & Operations
Office Management, Procurement, Record Keeping, Event Planning, Basic Bookkeeping.